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Holiday Payment Processing Times
Our office will close at 15:00 pm UTC on Wednesday, December 24th. Our offices will reopen on Monday, the 29th December at 00:00 am UTC until 20:00 pm UTC on Wednesday, 31st December. Offices will reopen on Friday, January 2nd 2026 at 00:00 am UTC.
No payments will be processed on Thursday, December 25th; Friday, December 26th & Thursday, January 1st. TransferMate is closed for the weekend on the 27th & 28th December.

*Some banks are closed on Monday, December 29th so some payments may not be processed until the next working day. Please review our cut-off times, in line with Holiday Season opening hours to ensure payments are submitted in time to meet your expected value dates.

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Please log in to your account at www.vitastudent.com and select 'Pay Now' to re-start the payment process and complete your payment.
Apologies for any inconvenience, this is to ensure your funds are processed correctly.
If you encounter any further issues, please arrange a call back with our Customer Engagement team